HWID resets

A key is bound to the PC it first signs in on. When a customer replaces their PC, the key has to be moved. There are two ways, and this page shows both.

Self-service: the customer does it

When self-service is on, the customer moves the licence by themselves from inside your program (the SDK's ResetHardwareIdAsync, see C# and VB.NET). The key forgets its machines, the old PC is signed out, and the next sign-in binds the new PC. No waiting for you.

To stop abuse, a key can only do this once in a set time. Press Self-service (or the last card) to set, for each app:

• on or off,
• the wait between two resets of the same key, from 1 to 720 hours (12 by default).

When it is off, the program gets SELF_RESET_DISABLED and the customer has to ask you. Self-service resets appear in the table as MOVED, for the record.

Requests: the customer asks you

A program can also send a request with a reason instead of moving the key itself. Requests wait here under Waiting, with the number shown in the sidebar.

• Approve moves the licence: the key forgets its machines, the old PC is signed out within 30 seconds with "The hardware ID of this license was reset", and the next sign-in binds the new PC.
• Reject closes the request and changes nothing.
• Tick several requests to approve or reject them together.

Under each key you see how many machines are bound to it and whether the key is still active, so you can decide quickly. The Handled column keeps who answered and when.

The cards

Waiting, Self-service, Approved and Rejected (the last three over 7 days) each filter the table when clicked. The fifth card shows whether self-service is on.